Safe & Secure
Day to Day
The Hotel has its own powerful Generator, should the National Grid succumb to power outages; and its own deep water supply.
Our suppliers, be they drivers or guides, are very carefully selected and completely trusted to look after you.
And our team at the Hotel, from Housekeeping to Butlers, Chefs to Gardeners, Managers to Operations, is, we think, yet to be bettered anywhere on the island. Working for us for many years, they know know to do their jobs perfectly and how to run the hotel beautifully.
The Flame Tree Estate & Hotel is certified by the Sri Lankan Tourism Development Authority as a Safe & Secure Hotel
With no land borders and a remarkable health sector, Sri Lanka has weathered the COVID pandemic well. The country has received the WTTC’s Safe Travels Stamp; and its public health authorities have mandated wide ranging rules for hotels and public life to ensure the island remains one of the world's safest places to visit.
At The Flame Tree Estate & Hotel, our normal high standards fully comply with the requirements and best practices of the Sri Lankan government, local and global public health authorities. The hotel is extremely spacious, protected by its remoteness and guarded by a highly secure perimeter fence. Guest numbers kept deliberately low so there is never a danger of overcrowding.
Positioned as it is, at 1000 feet, the hotel enjoys systematic, natural air circulation. The air conditioners in every bedroom are cleaned daily and are stand alone, servicing just your room.
Bedrooms and associated private spaces are disinfected prior to check in and fully cleaned and sanitized during your stay by trained staff who will change gloves between rooms using cleaning equipment that is decontaminated between rooms. Tables are positioned apart; menus sanitised between use; tables disinfected, cutlery, crockery and glassware cleaned and stored appropriately and food cooked and served to fully comply with public health guidelines.
The pool’s filters, chlorine and pH level are managed in accordance with strict public health requirements and all public areas sanitized.
All staff undergo random PCR tests. Any vehicle provided by us is completely disinfected before the journey; and the driver wearing mask and gloves. All room keys are disinfected before being issued. Hand sanitizers and available for use on arrival and throughout the hotel.
Doctors, Hospitals & Dentists
Should untoward health problems strike, the hotel has an on-call doctor and outstanding relationships with one of the country’s finest private hospitals; and an excellent local dental service – both based in nearby Kandy.