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SAFE & SECURE
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The Flame Tree Estate & Hotel is certified by the Sri Lankan Tourism Development Authority as a Safe & Secure Hotel

Day to Day

 

The Hotel has its own powerful Generator, should the National Grid succumb to power outages; and its own deep water supply. 

 

Our suppliers, be they drivers or guides, are very carefully selected and completely trusted to look after you. 

 

And our team at the Hotel, from Housekeeping to Butlers, Chefs to Gardeners, Managers to Operations, is, we think, yet to be bettered anywhere on the island.  Working for us for many years, they know know to do their jobs perfectly and how to run the hotel beautifully.

Doctors, Hospitals & Dentists

 

Should untoward health problems strike, the hotel has an on-call doctor.  One of the country’s finest private hospitals, and an excellent local dental service, are both based in nearby Kandy. 

High Standards

 

Positioned as it is, at 1000 feet, the hotel enjoys systematic, natural air circulation.  The air conditioners in every bedroom are cleaned daily and are stand alone, servicing just your room.  

 

Bedrooms and associated private spaces are disinfected prior to check in and fully cleaned and sanitized during your stay by trained staff.   Tables are positioned apart; menus sanitised between use; tables disinfected, cutlery, crockery and glassware cleaned and stored appropriately and food cooked and served  to fully comply with public health guidelines.​

The pool’s filters, chlorine and pH level are managed in accordance with strict public health requirements and all public areas sanitized.

 

All staff undergo random PCR tests.   Any vehicle provided by us is completely disinfected before the journey; and the driver wearing mask and gloves.​​   All room keys are disinfected before being issued.  Hand sanitizers and available for use on arrival and throughout the hotel.

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